Today’s post is not about my most recent Texas adventure. In this world of social media where bad news travels at the speed of lightening and good news only half that fast, I want to share something and hope that maybe that gap might be made a little smaller.

As you know, my granddaughter came with us when we drove from CA to TX. A couple of weeks later, my daughter and her family came to TX for a visit and to take my granddaughter home. I flew back with them in order to help with preparations for the babies first birthdays. And this is where my story begins…

While my daughter and her family were here, we did all things touristy! Among those things was the purchase of the cutest little straw cowboy hat you’ve ever seen. In addition to the perfect accessory for my other granddaugter’s 1st birthday party with a rodeo theme, we had also used it for her 1st birthday photo session. It wasn’t that it was of much monetary value, but it did already hold some sentimental value.

When we flew from San Antonio to Los Angeles, it wasn’t until we were in the baggage claim area that we realized the hat had been left on the plane. I felt horrible, I had been the one to hold on to it. The only thing I could think to do was to go to the lost luggage counter. (Now I am not promoting or advertising, but I think it should be known that we flew Southwest Airlines) I went to the counter and explained the situation fully expecting to be told I was completely out of luck. What I didn’t know, was that I was lucky enough to be telling my story to a very nice lady named Jocelyn. After providing her with the flight info, she immediately picked up the phone, hung up and said, “I’ll be back, that plane is leaving in 10 minutes”. She then took off at the speed of light!

I waited for maybe 20 minutes or so – and imagine my surprise when Jocelyn reappeared with the little straw cowboy hat in hand! In this crazy fast paced world, Jocelyn’s kindness reminds me that there are still people out there that do care. She could have very easily sent me on my way, but she went above and beyond to help me. (Thank you Jocelyn!)

I didn’t get Jocelyn’s last name, but I did write and let Southwest know about Jocelyn’s customer service. I’m hopeful that Southwest has an employee recognition program so that she knows I cared enough to write. Please feel free to share this story. Who knows, maybe it will make its way to Jocelyn!